Tell us what needs untangling.

Contact

Email support@tripplanner.app with the topic and a short description. Please do not include passwords, access tokens, payment-card numbers, passports, tickets, or original booking documents. We may ask you to sign in before discussing account-specific details.

We target an initial response within three business days. This is an operating target, not a service-level agreement, live chat promise, or 24/7 service.

What we can help with

• Account access, sign-in, connected sessions, export, and irreversible deletion.
• Billing status, annual renewal, cancellation, refunds, and payment reconciliation.
• Privacy rights, optional preference deletion, security reports, and suspected data loss.
• A Trip Plan that is missing a saved change or shows an unexpected validation result.

What we cannot do

• We cannot book, change, cancel, or contact a travel provider for you.
• We cannot provide emergency, medical, immigration, legal, insurance, or border advice.
• We cannot impersonate an account, bypass credentials, merge identities, transfer a Trip Plan, or promise recovery or zero data loss.

If travel is urgent

Contact the airline, accommodation, activity provider, insurer, relevant authority, or emergency service directly. Trip Planner is a planning aid, not an emergency or concierge service.